One of the main requirements for a new site for international tool manufacturer ITW Construction Products was for their own IT team to be able to manage all of the content and updates as well as take on aspects of the ongoing development. In addition the system would need to be able to deal with complex data integration requirements both now and in the future.
This had been a major issue on the previous website and so they were very keen to avoid a repeat. To add to the requirement the new website was to have a database driven wizard to guide users through a tool selection process and so highly technical information needed to be easily updated.
With all the frequent updates and briefed requirement to make everything updateable by the client we first sat down and listed everything that we had to deal with. Working with the project leader, our development team came up with a plan to ensure that everything could be covered by the Content Management System that we use whilst ensuring that it was straightforward and usable for the client. During the development phase we liaised with the client and sought feedback for how friendly the content was to update so that we ended up with the right solution first time.
We provided initial training on the CMS prior to the new website launch and in the training session it was clear that the client was delighted how easy everything was to update. There would be no need to log in to separate areas, navigate through complicated structures, use any 3rd party tools such as FTP or update database content directly. With the option to edit directly from the front end and via a secure admin area we had everything covered. Since the launch of the website there has been a minimum of queries from the client and all of these are quickly and easily dealt with.